General Conditions of Sale (GCS)

Article 1 – Field of Application

These General Terms and Conditions of Sale (referred to as “GCS”) apply, without restriction or reserve, to all sales concluded by the Seller with non-professional buyers (“The Clients or the Client”) wishing to acquire the products offered for sale (“The Products”) by the Seller on the website www.monorth.com. The Products offered for sale on the website are as follows:

Decorative items from Moroccan craftsmanship.

The main characteristics of the Products, including specifications, illustrations, and indications of dimensions or capacity of the Products, are presented on the website www.monorth.com, and the customer is required to review them before placing an order.

The choice and purchase of a Product are the sole responsibility of the Client.

Product offers are subject to stock availability, as specified when placing the order.

These GCS are accessible at any time on the website www.monorth.com and will prevail over any other document.

The Client declares that they have read these GCS and accepted them by checking the box provided for this purpose before implementing the online ordering procedure on the website www.monorth.com.

Unless proven otherwise, the data recorded in the Seller’s computer system constitutes proof of all transactions concluded with the Client.

The Seller’s contact information is as follows:

DETROIT PUB AV YOUSSEF IBN TACHAFINE RUE RACHID REDA -RES CHAOUIA N°21 TANGER. AV Mohamed V Technopark N 101 Tanger Commerce Registry Number: 140997 Tax Identification Number: 50416841 Fiscal Identifier Number: 53942605 ICE: 003350379000027 Email: contact@monorth.com Phone: +212708376964

The Products presented on the website www.monorth.com are offered for sale in the following territories:

Worldwide.

In the case of an order to a country other than metropolitan Morocco, the Client is the importer of the Products concerned.

For all Products shipped outside Morocco, the price will be automatically calculated excluding taxes on the invoice.

Customs duties or other local taxes, import duties, or state taxes may be applicable. They are the responsibility of and the sole responsibility of the Client.

Article 2 – Prices

The Products are provided at the prices in effect on the website www.monorth.com at the time of the order’s registration by the Seller.

The prices are expressed in Euros and dollars.

The rates take into account any discounts granted by the Seller on the website www.monorth.com.

These rates are firm and non-revisable during their period of validity, but the Seller reserves the right, outside the period of validity, to change the prices at any time.

The prices do not include processing, shipping, transportation, and delivery fees, which are billed additionally, as specified on the website and calculated before placing the order.

The payment requested from the Client corresponds to the total amount of the purchase, including these fees.

An invoice is established by the Seller and given to the Client upon delivery of the ordered Products.

Article 3 – Orders

It is the Client’s responsibility to select the Products they wish to order on the website www.monorth.com, according to the following modalities:

The client selects a product and adds it to their cart. The product can be modified or removed from the cart before validating the order and accepting these general terms of sale. Then, they enter their contact information or create a customer account or log in to their customer account. The client chooses the delivery method. After validating the information, the client proceeds to payment via the various payment methods available to them. The order is then validated and final, and the client receives confirmation of payment and their order.

Product offers are valid as long as they are visible on the website, within the limits of available stock.

The sale will only be considered valid after full payment of the price. It is the Client’s responsibility to verify the accuracy of the order and report any errors immediately.

Any order placed on the website www.monorth.com constitutes the formation of a distance contract between the Client and the Seller.

The Seller reserves the right to cancel or refuse any order from a Client with whom there is a dispute concerning the payment of a previous order.

The Client can track the progress of their order on the website.

Article 4 – Payment Conditions

The price is paid by secure payment methods, as follows:

• Payment by credit card
• PayPal

Payment data is exchanged in encrypted mode through the protocol defined by the authorized payment provider involved in banking transactions carried out on the website www.monorth.com.

Payments made by the Client will only be considered final upon actual receipt by the Seller of the amounts due.

The Seller is not obliged to deliver the Products ordered by the Client if the Client does not pay the full price in accordance with the conditions mentioned above.

Article 5 – Deliveries

The Products ordered by the Client will be delivered in the following areas: Worldwide.

Deliveries are made to the address indicated by the Client when placing the order on the website and within a variable period depending on the carrier chosen by the Client and the geographical delivery area (from 2 to 15 working days from the date of shipment of the order). The dispatch times (handing over the order to the carrier) vary from 2 to 5 working days.

Delivery consists of the transfer of physical possession or control of the Product to the Client. Unless there is a particular case or unavailability of one or more Products, the ordered Products will be delivered at once.

The amounts paid by the Client will then be refunded to them no later than fourteen days following the date of denunciation of the contract, excluding any compensation or retention.

Deliveries are carried out by an independent carrier, to the address provided by the Client when placing the order and which the carrier can easily access.

When the Client themselves takes care of choosing their own carrier, the delivery is deemed to have been made as soon as the Products ordered by the Seller are handed over to the carrier who accepts them without reservation. The Client acknowledges that it is the carrier’s responsibility to make the delivery and has no recourse against the Seller in case of non-delivery of the transported goods.

In the event of the Client’s specific request regarding the packaging or transport conditions of the ordered products, duly accepted in writing by the Seller, the related costs will be the subject of a specific additional invoice, previously accepted in writing by the Client.

Article 6 – Transfer of Ownership

The transfer of ownership of the Seller’s Products to the Client will only take place after full payment of the price by the latter, regardless of the delivery date of said Products.

Article 7 – Right of Withdrawal

Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.), allowing them to be resold as new, accompanied by the purchase invoice.

Damaged, soiled, or incomplete Products will not be accepted for return.

The return costs are the responsibility of the Client.

An exchange (subject to availability) or a refund will be made within 60 days of receipt by the Seller of the Products returned by the Client in accordance with the conditions set out in this article.

Article 8 – Seller’s Liability – Warranties

The Products provided by the Seller benefit from:

• The legal conformity warranty for defective, damaged, or non-compliant Products,
• The legal warranty against hidden defects resulting from a defect in material, design, or manufacturing affecting the delivered products, making them unsuitable for use.

Provisions relating to legal guarantees:

“The seller is required to deliver goods in conformity with the contract and is liable for defects of conformity existing at the time of delivery. It is also liable for defects of conformity resulting from the packaging, assembly instructions, or installation when these have been charged to it by the contract or have been carried out under its responsibility.”

“The product is in conformity with the contract:

1. If it is suitable for the use normally expected of a similar product and, if applicable:

• if it corresponds to the description given by the seller and possesses the qualities that the seller has presented to the buyer in the form of a sample or model;
• if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling;

2. Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller, and accepted by the seller.”

“The action resulting from a defect in conformity is time-barred after two years from the date of delivery of the goods.”

“The seller is bound by the warranty due to hidden defects of the item sold, which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would have given a lower price for it, if they had known about them.”

“The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.”

“When the buyer asks the seller, during the course of the commercial warranty that was granted upon acquisition or repair of a movable property, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining duration of the warranty. This period runs from the request for intervention by the buyer or from the availability for repair of the item in question, if this availability is later than the request for intervention.”

To assert their rights, the Client must inform the Seller in writing (by email or mail) of the non-compliance of the Products or the existence of hidden defects as of their discovery.

The Seller will refund, replace, or repair non-compliant or defective Products under warranty.

Refunds, replacements, or repairs of non-compliant or defective Products will be made as soon as possible and no later than 60 days following the Seller’s identification of the non-compliance or hidden defect. This refund may be made by bank transfer or check.

The Seller’s liability cannot be engaged in the following cases:

• Non-compliance with the legislation of the country in which the products are delivered, which is the responsibility of the Client to verify,
• In the case of misuse, professional use, negligence, or lack of maintenance on the part of the Client, as well as in the case of normal wear and tear of the Product, accident, or force majeure.
• The photographs and graphics presented on the website are not contractual and do not engage the Seller’s liability.
• In any case, the Seller’s guarantee is limited to the replacement or refund of non-compliant or defective Products.

Article 9 – Personal Data

The Client is informed that the collection of their personal data is necessary for the sale of the Products by the Seller and for their transmission to third parties for the purpose of delivering the Products. These personal data are collected solely for the execution of the sales contract.

Article 10 – Intellectual Property

The content of the website www.monorth.com is the property of the company and its partners and is protected by Moroccan and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and may constitute an act of counterfeiting.

Article 11 – Applicable Law – Language

These GCS and the operations resulting from them are governed by and subject to Moroccan law.

These GCS are written in the French language. In the event that they are translated into one or more foreign languages, only the English text would prevail in case of dispute.